The Summit is Just a Halfway Point

(Title is originally a quote from Ed Viesturs.)

This past week, TIM Group held its Global Summit, where we had nearly all of our Technology, Product, and Sales folks under the same roof in London. For those who aren’t aware, we are quite globally spread. We have technologists in both London and Boston offices (as well as remote from elsewhere in the UK and France), product managers in our NYC/London/Boston offices, and sales/client services folks across those offices as well as Hong Kong and Toronto. This summit brings together teams and departments that haven’t been face-to-face in many months — some teams haven’t been in the same place since the previous summit.

On the Monday, we got together for an unconference (in the Open Spaces format.) This was a great way to kick off the week. We were able to quickly organize ourselves, setup an itinerary for the day, and get to it. We discussed what people truly thought were the most important topics. We had sessions on everything from “Where does our (product) learning go?” (about cataloging the knowledge we gain about our new products), “Deployment next” (about where we take our current infrastructure next), and many other topics across development, product management, DevOps, QA, and beyond.

For the more technically-focused of the group, the rest of the week was filled with self-organized projects. Some of these were devised in the weeks leading to the Summit — some were proposed on the day by attendees. There were so many awesome projects to be worked on last week. We had ones that ranged from investigating our company’s current technical problems (like HA task scheduling), creating tools to solve some of our simple problems (like an online Niko-niko tracker), or solve some bigger-than-just-us problems (like Intellij remote collaboration.) You should expect to see us share more about these projects on this blog. Stay tuned!

To be clear, it wasn’t all fun. We also had a football game, beer tasting, and Brick Lane dinners. Altogether, this was a great opportunity to re-establish the bonds between our teams. While there are many benefits to having distributed teams as we do, there are many challenges as well. We do many things to work past these challenges, and our Global Summit is one of the shining examples. Getting everyone face-to-face builds trust and shared experiences which helps fuels the collaboration when everyone returns to their home locations.

Drawing back to the title, I am optimistic that our teams will build on top of the code, experiences, and collaboration of the summit. We will move forward with a clear view from the Summit, and be able to move into 2014 with more great things in the form of new products, services, or even just great blog posts.

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