Recently, Jake Benilov from the Government Digital Service (GDS) team visited the TIM Group office in London. His presentation on “7 types of feedback that helped make GOV.UK awesome” was a very interesting tour of the key success factors in building the UK central government’s publishing portal.
The talk filled the whole 90 minutes time slot – partly because a lot of ground was covered, but also because we asked many questions in between. One aspect that sparked discussions even in the following days was the definition of “DevOps” in general and the question whether developers should have full access to production systems in particular. The latter seems to work well for the GDS team but is not current practice at TIM Group.