Hands-On Root-Cause Analysis

I gave a talk on 4 May at SkillsMatter on Hands-On Root-Cause Analysis. You can watch a video of the talk if you missed it.

The Shu-style rules for a great root-cause analysis from the talk:

1. Target a specific event.
2. Everyone affected attends.
3. No blame.
4. Poll to identify problems.
5. Write a lot.
6. Move down, then across.
7. Doesn’t hurt? You’re not doing it right.
8. Proportionate tasks.
9. All tasks done in a week.

The video we used in the talk to drive our root-cause analysis is embedded below.

[video:youtube:l9OxJ0QepAU]

This was part of Gojko Adzic‘s great series of evening Agile Testing talks. Thanks Gojko!