I gave a talk on 4 May at SkillsMatter on Hands-On Root-Cause Analysis. You can watch a video of the talk if you missed it.
The Shu-style rules for a great root-cause analysis from the talk:
- Target a specific event.
- Everyone affected attends.
- No blame.
- Poll to identify problems.
- Write a lot.
- Move down, then across.
- Doesn’t hurt? You’re not doing it right.
- Proportionate tasks.
- All tasks done in a week.
The video we used in the talk to drive our root-cause analysis is embedded below.
[video:youtube:l9OxJ0QepAU]This was part of Gojko Adzic‘s great series of evening Agile Testing talks. Thanks Gojko!
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